We provide full-service software development, mobile app development, AI solutions, and digital marketing for a wide range of industries. Our core industry verticals include healthcare, food & beverage, retail, finance, education, media & entertainment, logistics, manufacturing, and startups across all sectors.
What makes Mystic Media® stand out from other software development agencies?
We are a full-service agency powered by experienced, USA-based software development teams specializing in diverse service areas. With over 30 years of expertise, we approach every project holistically, crafting sustainable solutions that not only stand out in the marketplace but also position our clients for long-term success.
We’re looking for a long-term technology partner to grow with us. Can your team scale and adapt to meet our evolving needs?
Absolutely. One of the key advantages of partnering with Mystic Media® is our scalable teams. We have the flexibility to adjust our workforce to meet your specific workload needs, whether scaling up or down. Committed to fostering long-term partnerships, we take pride in our ability to adapt seamlessly to the rhythm of your business.
Who retains ownership of the source code and intellectual property once the projects are released?
Once all payment obligations have been fulfilled, we deliver the source code to our clients. From that point forward, our clients gain full ownership of the code and all associated intellectual property.
What is the typical size of the companies you collaborate with?
We proudly partner with a diverse range of clients, from innovative startups to enterprise-level organizations and nationally recognized brands. Explore our Case Studies to see how we’ve collaborated with businesses across various industries.
Are you capable of enhancing and revitalizing existing projects?
Our teams are proficient in a wide range of programming languages and technologies. When taking over existing projects, we start with a thorough code review to provide a clear and honest evaluation. This allows us to determine whether the project can be refined or if it’s more efficient to rebuild it from the ground up.
Do you have experience working with third-party integrations and APIs?
We have extensive experience working with a variety of third-party integrations and APIs to develop solutions across diverse industries, including healthcare, education, logistics, retail, and more. From complex challenges to unique use cases, there’s little we haven’t encountered. Visit our Services page to explore how we leverage these integrations to deliver impactful results.
Do you sign NDAs, and can you provide one if necessary?
Absolutely. We begin every project by signing a mutual nondisclosure agreement to safeguard your intellectual property. Whether you'd like us to review your NDA or provide one, we’re happy to accommodate.
What strategies do you employ in project management to ensure a seamless and efficient development process?
Our software development teams prioritize collaboration and client-focused workflows, ensuring clear communication every step of the way. We structure our projects into sprints—short, targeted work cycles with defined goals and deadlines. Each sprint delivers a specific, tangible result, which is shared with you for approval upon completion. This approach keeps you aligned with our progress through regular updates and feedback.Over the years, we’ve honed our methodology to consistently deliver exceptional results and ensure client satisfaction. At the core of our process is the proprietary Mystic Process®, a proven framework that streamlines development and sets us apart by driving impactful outcomes.
How does your billing process work?
Every project has a unique budget and schedule, so we don’t apply a one-size-fits-all process for billing. Once we’ve built out the scope of work, one of our project managers will discuss the various payment options we offer with you based on the needs of your project.
What programming languages are your developers skilled in?
Our software development teams excel in a diverse range of technologies tailored to each service area. You can explore the full list of technologies under the Services section of our website.
What kinds of warranties are available?
We stand behind our work with a lifetime warranty for the duration of your project. Should any issues arise, our team is committed to resolving them swiftly—typically within 24 hours.
What level of experience does your team have?
Our team is made up of senior developers with over 30 years of expertise in software development. To join us as a programmer, applicants must have a minimum of 5 years of hands-on experience in the field.
Can I request a free project estimate?
Yes We’ve developed a streamlined, vetted process to gather essential information about your project. It starts with a comprehensive questionnaire designed to capture key details such as your objectives, desired functionality, design preferences, and competitors. From there, one of our experienced project architects will meet with you to dive deeper and share valuable insights. This approach allows us to provide a free, detailed written estimate, ensuring clear expectations for budget, timeline, and scope. Visit the Our Process page to learn more about what it’s like to collaborate with us.
I’ve never built software before, but I have a great idea. Could you help bring my project to life and provide guidance on any technical aspects I might have overlooked?
We work with clients at all experience levels. Once you request a free estimate, one of our project managers will schedule a meeting to dive deeper into your idea, exploring potential opportunities and challenges. With expertise spanning software development, programming, monetization, user retention, and marketing, we provide comprehensive guidance to help you shape a successful product. Together, we’ll map out a full product roadmap to ensure your concept is built for long-term success.
How do you choose the right technologies for a project?
Our process begins with a collaborative approach, working closely with you to define a detailed scope and architectural specifications. We aim to understand not just the core functionality of your software, but also your vision for its growth—at launch, six months in, a year later, and even five years down the road. Once we’ve gained a clear understanding of your project’s goals, our team evaluates various options and selects the technologies best suited to support its entire life cycle. Discover how our process is designed to create products built for long-term success here.
Who will serve as my primary point of contact for the project?
Each project is managed by a dedicated project manager, serving as your main point of contact to ensure seamless communication and efficiency. Our custom project management system streamlines communication, ensuring all essential information is delivered to the right team members at the right time. Discover more about our process on our process page.
What is your policy on post-release enhancements, and what level of support do you offer afterward?
When clients request new features or enhancements, our project manager evaluates the requirements, drafts a detailed change order, and prepares a quote. Upon approval, our development team begins programming and delivers updated versions for your review. Once you provide final approval, we seamlessly release the updates to production.
Even after a project is live, we remain committed to providing ongoing technical support. Many of our clients continue working with us as their projects grow and evolve, and we’re proud to help them expand and enhance their vision.
What should I do if users discover a bug in my app after its release?
We stand behind our work and guarantee swift resolutions for any bugs that may arise. If a bug is identified, we may ask for supporting documentation, such as screenshots, screen recordings, and a detailed description, submitted through our project management system. To streamline the process, we utilize a dedicated bug tracking system that helps us quickly identify and address issues. When necessary, our developers will review the provided materials and typically release an updated build with the fix within 24 hours.
What key service areas do you specialize in?
Our dedicated development teams and specialists are experts in each of our service areas. Visit our Services page to explore the technologies and platforms we specialize in.
My project involves hardware—does your team have expertise in developing embedded software and firmware?
Yes, we specialize in hardware engineering, embedded software, and firmware development. Our expertise spans electronic product design, microcontroller firmware, CAD modeling, circuit and PCB design, prototyping, testing, and more. With a highly skilled team, we deliver innovative solutions tailored to your needs.
Are you keeping up with the latest tech trends?
Absolutely. As a leading software development agency, our success lies in our commitment to staying at the forefront of emerging technologies. This forward-thinking approach ensures our projects are innovative, future-proof, and built to stand the test of time. Explore our blog for the latest insights and trends shaping the tech landscape.
Yes, we are experienced in building HIPAA-compliant applications, including apps for healthcare companies and medical devices. Our team is well-versed in the technical and regulatory requirements needed to ensure that protected health information (PHI) is handled securely. Our hosting environment includes dedicated servers that adhere to HIPAA regulations.
Have you built apps that are FERPA-compliant?
Yes, we’ve developed numerous educational technology solutions that adhere to FERPA guidelines. Our team understands the importance of protecting student data and is experienced in implementing the necessary safeguards to ensure compliance with FERPA regulations.
Mobile App Development FAQ
How much does it cost to develop a mobile app?
Mobile app development costs vary depending on complexity, features, platforms, and integrations. We provide detailed estimates after a discovery phase and offer solutions that fit a range of budgets.
What types of mobile apps do you develop?
We develop custom mobile applications for iOS, Android, and cross-platform using technologies like Swift, Kotlin, Flutter, and React Native. Whether it's a native app or a hybrid solution, we tailor the development to your goals and user base.
How long does it take to build a mobile app?
Timelines vary based on the scope of the project. Most apps take between 8–20 weeks from initial planning to launch, depending on complexity and feedback cycles.
Do you provide both design and development?
Yes. Our Salt Lake City, Utah based in-house team handles everything from UX/UI design and prototyping to development, testing, and deployment. We ensure your app is both functional and beautifully designed.
Can you update or improve an existing mobile app?
Absolutely. We offer app audits, codebase reviews, and ongoing enhancement services to optimize, redesign, or scale existing applications—whether we built them or not.
Do you help with App Store and Google Play submissions?
Yes. We guide our clients through the entire app store submission process including compliance, metadata, screenshots, and ongoing support for updates or resubmissions.
What kind of post-launch support do you offer?
We warranty our mobile apps for the life of the application. Our maintenance include bug fixes, performance enhancements, and new feature rollouts to keep your app running smoothly post-launch.
Can you integrate my app with other platforms or APIs?
Yes. We regularly integrate apps with third-party APIs, CRMs, analytics tools, payment systems, and custom backends. Integration is tailored to your specific needs.
How do you ensure mobile app security?
Our Salt Lake City, UT based security team follows industry best practices including encrypted data storage, secure APIs, and code obfuscation. Security is a top priority from design to deployment.
What makes Mystic Media different from other mobile app developers?
We combine technical expertise with a consultative, collaborative approach. Our end-to-end services, transparent communication, and commitment to quality ensure successful outcomes for every project.
Which industries have you developed apps for?
Our expertise spans a wide variety of industries, from healthcare and education to construction, logistics, gaming, retail, and entertainment. Discover how we’ve brought ideas to life by exploring our case studies, showcasing the impact of our work across diverse sectors.
Web Design FAQ
What services does your web design company offer?
We’re a full-service web design company based in Salt Lake City with expert teams that build everything from sleek, visually compelling websites that increase brand awareness to robust web-based software systems and business tools that streamline operations.
What types of websites do you design and develop?
We create custom websites for businesses of all sizes, including corporate sites, eCommerce stores, landing pages, marketing websites, and web portals. Every site is tailored to your brand, goals, and user experience needs.
Do you design responsive websites?
Yes. All of our websites are fully responsive and optimized for performance across desktop, tablet, and mobile devices to ensure the best user experience.
How much does a custom website cost?
Costs vary depending on the size, complexity, and features of your website. We offer scalable packages and custom quotes after a discovery session to align with your budget and needs.
How long does it take to build a website?
Most websites take between 6 to 12 weeks from kickoff to launch, depending on the complexity, content availability, and feedback timelines.
Can you redesign my existing website?
Absolutely. We provide website redesign services to modernize your look, improve performance, enhance SEO, and better align with your brand and user goals.
Do you offer content creation services?
Yes. We offer content strategy, copywriting, photography, and video production services as part of our web design packages or as add-ons.
Will I be able to update the website myself after it’s built?
Yes. We use custom content management systems (CMS) and provide training so you can easily manage content and updates post-launch.
Do you offer SEO optimization with your websites?
Yes. All our websites are built with SEO best practices including clean code, fast load times, mobile optimization, meta tags, and structured data. We also offer ongoing SEO packages.
What kind of support do you offer after the website goes live?
We offer maintenance plans that include updates, security patches, backups, and performance monitoring to keep your site running smoothly and securely.
What makes Mystic Media different from other web design agencies?
We offer a strategy-first approach, pairing cutting-edge design with technical excellence. Our Salt Lake City Utah based in-house team ensures quality, transparency, and fast turnaround with a focus on business impact and long-term growth.
AI Development FAQ
What types of AI solutions do you offer?
We specialize in custom AI development including machine learning models, natural language processing (NLP), computer vision, predictive analytics, and generative AI. Our Salt Lake City, UT based team can build AI-driven tools for automation, decision-making, personalization, and more—tailored to your business goals.
How can AI benefit my business?
AI can help streamline operations, reduce costs, improve customer experiences, and uncover valuable insights from your data. Whether you're looking to automate tasks, enhance product recommendations, or create intelligent chatbots, AI can deliver measurable ROI.
Do you offer AI integration with existing software or platforms?
Yes. We offer seamless AI integration with your current systems, CRMs, mobile apps, or cloud infrastructure. Our developers ensure compatibility, scalability, and security throughout the integration process.
What industries do you serve with AI solutions?
We work across a wide range of industries including healthcare, finance, retail, manufacturing, education, and entertainment. Our AI systems are tailored to meet the specific challenges and regulations of your sector.
How do you ensure the AI system is accurate and ethical?
We follow strict data governance practices and bias mitigation strategies to ensure fair, responsible AI. Our development process includes model validation, testing, and continuous improvement to ensure high accuracy and ethical outcomes.
What does the AI development process look like?
Our process includes discovery and strategy, data collection and analysis, model development, testing and validation, deployment, and post-launch support. We collaborate with you at every stage to align the AI solution with your business objectives.
Can you build generative AI tools like chatbots or content creators?
Absolutely. We build custom generative AI solutions including conversational AI chatbots, automated content generation tools, and image/video synthesis systems powered by cutting-edge models like GPT and Stable Diffusion.
How long does it take to develop a custom AI solution?
Project timelines vary based on complexity, but most AI solutions take 8–16 weeks from discovery to deployment. We provide detailed project plans and timelines before development begins.
What are the costs associated with AI development?
Costs depend on the scope, data requirements, and complexity of the AI system. We offer transparent pricing and can create phased or pilot programs to fit your budget and goals.
Do you offer ongoing maintenance or model updates?
Yes, we offer post-launch support packages that include model monitoring, retraining, performance optimization, and feature updates to keep your AI system operating at peak efficiency.
What makes Mystic Media different from other AI development firms?
We combine deep technical expertise with a personalized, consultative approach. Our Salt Lake City, UT based team handles everything—from ideation to implementation—ensuring quality, accountability, and speed. We’re also committed to transparency, long-term support, and ethical AI practices.
Do you create tailored AI solutions?
Absolutely! Our teams specializes in AI, offering expertise to integrate existing technologies into your project or develop custom AI solutions tailored to your needs. With access to our own, high-performance GPU hosting environments, we ensure optimal performance for these advanced systems. Discover more about our capabilities on our AI services page.
Which AI platforms have you previously used or worked with?
Our expertise spans a wide range of leading AI platforms and integrations, including OpenAI, TensorFlow, IBM Watson, and more. Visit our AI services page for a comprehensive overview of the cutting-edge technologies we specialize in.
Software Engineering FAQ
What types of software development services does Mystic Media offer?
We offer full-cycle software development services, including custom software solutions, enterprise-level systems, SaaS platform development, API integrations, and more. Whether you're a startup or an established business, we can build software that scales with your goals.
What industries do you develop software for?
Our team has experience across a wide range of industries, including healthcare, retail, food and beverage, education, logistics, entertainment, and financial services. We tailor each solution to meet the unique needs and compliance requirements of your industry.
What is your software development process?
We follow a proven Agile-based development process that includes discovery, planning, UX/UI design, development, testing, deployment, and ongoing support. We maintain regular client communication to ensure transparency and alignment at every stage.
Do you provide both frontend and backend development?
Yes. Our team covers all aspects of software development—from frontend design and user experience to backend architecture, cloud infrastructure, and database development.
Can you integrate third-party APIs and services?
Absolutely. We regularly integrate third-party APIs, SDKs, payment gateways, and other services to extend the functionality of our clients' software platforms.
Do you offer post-launch support and maintenance?
Yes. We offer ongoing support, maintenance, and feature enhancements after your software goes live to ensure it remains up-to-date, secure, and fully optimized.
How do you ensure the quality of the software?
We perform thorough QA testing throughout the development cycle—including unit testing, regression testing, performance testing, and usability checks. Our goal is to deliver a bug-free and reliable product.
Can you modernize or re-engineer my legacy software?
Yes. We specialize in transforming outdated systems into modern, scalable solutions with updated technologies and improved performance.
How do you protect my data and intellectual property?
Security is a top priority. We implement best practices for data security, sign NDAs when necessary, and ensure that your source code, data, and intellectual property are fully protected throughout the project lifecycle.
How long does it take to build custom software?
Timelines vary based on the project’s complexity, features, and scope. After our discovery phase, we'll provide a detailed project roadmap with time estimates for each milestone.
What technologies do you use?
We work with a wide range of technologies including Java, .NET, Python, Node.js, PHP, Angular, React, Flutter, and more. We choose the right tech stack based on your project’s goals and technical requirements.
How much does custom software development cost?
Pricing depends on project size, complexity, and features. We offer transparent quotes and can work within a range of budgets. Contact us for a free consultation to get an estimate tailored to your needs.
Game Development FAQ
What types of games does Mystic Media develop?
We specialize in developing a wide range of games, including mobile games (iOS & Android), PC, AR/VR experiences, educational games, multiplayer games, and gamified applications. Whether you're looking for a hyper-casual game or a complex multiplayer environment, our team has the expertise to bring your vision to life.
Which platforms do you support?
We develop games for all major platforms including iOS, Android, Windows, macOS, web, and PC. We also create cross-platform games using engines like Unity and Unreal Engine.
What game engines do you use?
Our developers work with leading game engines such as Unity, Unreal Engine, Godot, and Cocos2d, depending on the technical requirements, target platform, and scalability of your game.
Can you help us with concept development and game design?
Absolutely. We offer full-cycle game development services that include ideation, game design documentation (GDD), prototyping, level design, and user experience flow. If you already have a concept, we'll refine and expand on it; if not, we’ll help you shape it from scratch.
Do you offer art, animation, and sound design services?
Yes. We provide complete asset creation including 2D/3D art, character design, animations, UI/UX, environment modeling, sound effects, and music composition. Our in-house and partner artists can deliver a distinctive visual and auditory identity for your game.
Do you build multiplayer or online games?
Yes. We develop both real-time and turn-based multiplayer games using technologies like Photon, PlayFab, and custom server infrastructure. We can also integrate social features, leaderboards, matchmaking, and cloud save functionality.
Can you help publish our game to app stores or platforms?
Definitely. We assist with App Store, Google Play, and Steam submissions, ensuring that your game meets all technical and policy requirements. We also help with store optimization (ASO), marketing asset creation, and analytics setup.
How do you ensure game quality and performance?
Our QA team conducts rigorous testing, including unit testing, performance testing, cross-platform testing, and user testing. We optimize games to run smoothly across devices and provide post-launch support to fix bugs or improve gameplay.
What’s the typical timeline for game development?
Timelines vary based on game complexity, but small to mid-sized games typically take 3–6 months, while more complex projects may take 6–12+ months. We provide detailed project timelines after understanding your game’s scope and requirements.
How much does game development cost?
Costs vary depending on features, platform, art requirements, and complexity. We provide tailored quotes after discussing your game idea. Our team works with a range of budgets and can help scale your vision accordingly.
Do you offer live operations or post-launch support?
Yes. We provide ongoing support after your game is launched, including updates, content expansion, analytics, performance monitoring, and player support tools. We can also help manage in-game economies, live events, and seasonal content.
Can you work with an existing game or development team?
Of course. Whether you need help finishing an existing game, upgrading graphics, optimizing performance, or integrating new features, we're happy to collaborate or take over development as needed.
Information Technology (IT) FAQ
What types of IT services do you provide?
We specialize in IT consulting and managed services including system administration, network administration, help desk/support, vendor & asset management, cloud infrastructure management, secure email/VOIP/video conferencing setups, enterprise‑grade hosting, backup and disaster recovery, and cybersecurity/compliance solutions.
How do you complement existing IT staff or systems?
We act as your IT partner—augmenting or replacing internal IT teams to boost operational performance, minimize overhead, and adapt alongside your evolving business needs. We tailor our services to align with your unique workflows and goals.
Can you help with procurement of software and hardware?
Yes—we thoroughly analyze your business needs and manage sourcing of software, hardware, and IT products aimed at both instant improvements and long-term efficiency.
Do you offer services for remote or hybrid workforces?
Absolutely. Our team deploys and manages tools essential for the modern hybrid workplace—secure email systems, VOIP phones, video conferencing platforms, VPN and remote access solutions—to ensure seamless collaboration whether at home or in-office.
What does your IT support and help desk model look like?
We provide responsive help desk support with ticket-based systems, managing vendor relationships, and handling asset lifecycles. Our structured approach ensures rapid resolution and high reliability for your office technology stack.
Can you host our servers or applications?
Yes. We deliver enterprise-grade hosting with high availability and scalability, compliant with HIPAA, FERPA and PCI standards, off-site backups, and disaster recovery protocols—designed to minimize downtime and protect data continuity.
How secure and compliant are your IT offerings?
We excel in cybersecurity and ensure compliance—especially for regulated sectors. Our infrastructure and operations align with regulatory frameworks like HIPAA, FERPA, PCI, and more to keep your data secure and auditable.
How does your engagement process work?
A representative from either our Salt Lake City, UT or Boston, MA locations begin with a discovery phase to understand your business goals. From there, we formulate a tailored proposal covering scope, budget, and schedule. Once approved, we onboard you into our project system and offer continuous service, support, and managed enhancements.
What industries have you supported with IT management?
We support a wide range—from healthcare and finance to manufacturing, food and beverage, logistics, education and more—tailoring solutions to meet each sector's nuances in cybersecurity, compliance, and operational needs.
What are typical SLAs and response times for support issues?
For critical issues, our managed services offer fast response and recovery, often resolving within hours. Support tickets are prioritized and tracked to ensure clear communication and timely solutions.
How do you scale your IT services as our business grows?
Our team scales flexibly to match your workload—expanding during peak demand and contracting as needed. We emphasize long-term partnerships and align with your growth trajectory to maintain productivity and minimize overhead as you evolve.
Who will serve as our main point of contact?
Located in either Salt Lake City, Utah or Boston Massachusetts, you will have a dedicated project manager who coordinates all facets of your IT services—from planning and procurement to support and escalation. They serve as your consistent liaison for every interaction.
Database Development FAQ
What types of databases do you work with?
We work with all database technologies including a wide variety of relational and non-relational (NoSQL) databases, including MySQL, PostgreSQL, Microsoft SQL Server, Oracle, MongoDB, Firebase, and more. We choose the best technology stack based on your project's performance, scalability, and data complexity requirements.
Can you help modernize or optimize an existing database?
Absolutely. We specialize in analyzing existing databases for performance bottlenecks, redesigning outdated schemas, and optimizing queries. Whether you're experiencing slow load times or need to scale, we can modernize your current setup to meet the latest standards.
Do you offer custom database solutions?
Yes. We build fully customized database architectures tailored to the unique workflows, logic, and structure of your business. Our solutions support everything from eCommerce platforms to internal management systems, mobile applications, and enterprise software.
How do you ensure database security and compliance?
Security is a top priority. We implement best practices including data encryption, access control, regular audits, and secure cloud architecture. We also help ensure compliance with standards such as HIPAA, PCI-DSS, and GDPR where required.
Can you integrate a new database with our existing software or platforms?
Yes. We frequently develop APIs and middleware to integrate databases with existing systems such as CRM, ERP, CMS platforms, or mobile and web applications, ensuring a seamless data flow across your ecosystem.
What industries do you serve with your database development services?
Our Salt Lake City, UT team has developed robust database solutions for industries including healthcare, eCommerce, finance, education, logistics, and entertainment. We tailor every solution to industry-specific needs and regulatory requirements.
Can you help with data migration or data recovery?
Definitely. We offer safe and efficient data migration services from legacy systems or outdated platforms, and can assist with data recovery from backups in case of emergencies or data loss scenarios.
What is your process for starting a new database development project?
We begin with a detailed consultation to understand your business goals and data needs. From there, we move into architecture planning, schema design, development, integration, testing, and deployment—keeping you involved throughout the entire process.
How scalable are your database solutions?
All our databases are built with scalability in mind. We design structures that support growing data volumes, user loads, and evolving business operations, ensuring long-term value and flexibility.
Firmware Engineering FAQ
What industries do you serve with your firmware engineering solutions?
We serve a wide range of industries including medical devices, consumer electronics, industrial automation, automotive systems, and IoT applications. Our solutions are customized to meet the unique compliance, performance, and safety standards of each sector.
Can you work with existing hardware or do you only develop firmware for new designs?
Yes, we can work with both existing and new hardware platforms. Whether you're upgrading firmware for legacy systems or developing software for a brand-new device, we tailor our approach to meet your needs.
What platforms and processors do you support?
Our team is experienced with a wide range of microcontrollers and embedded platforms including ARM Cortex, STM32, PIC, AVR, and custom SoCs. We're also proficient with RTOS (Real-Time Operating Systems), Linux-based systems, and bare-metal development.
Do you offer prototyping and testing services for firmware?
Absolutely. We provide full-cycle firmware development, including prototyping, testing, debugging, and validation. We use both hardware-in-the-loop (HIL) testing and custom testing environments to ensure robust and stable firmware performance.
Can you help integrate firmware with mobile or cloud platforms?
Yes. We specialize in building connected systems where embedded firmware interfaces with mobile apps, cloud platforms, or web portals. Our cross-functional teams handle the complete integration process, from communication protocol development (e.g., BLE, Wi-Fi, MQTT) to UI/UX design.
What sets Mystic Media apart from other firmware engineering firms?
Our multidisciplinary team combines deep technical expertise in embedded systems with award-winning design and full-stack software capabilities. We don't just build firmware—we create scalable, maintainable, and connected ecosystems tailored to your business goals.
Is your firmware development process agile and transparent?
Yes. We follow Agile methodologies to ensure constant communication, iterative development, and on-time delivery. Clients are kept in the loop with regular updates, test results, and working demos throughout the development lifecycle.
Do you provide post-deployment support or updates?
Yes. We offer ongoing maintenance, OTA (over-the-air) update solutions, and support packages to ensure your firmware stays secure, optimized, and up to date as your product evolves.
How do I get started with a firmware project with Mystic Media?
Simply contact us with your project details. We'll schedule a consultation to assess your requirements, provide a custom proposal, and outline the next steps for a successful engagement.
IoT FAQ
What is IoT and how can it benefit my business?
IoT (Internet of Things) connects physical devices to the internet, enabling real-time data collection, monitoring, and control. It can benefit your business by increasing efficiency, improving customer experiences, reducing costs, and enabling smarter decision-making through data insights.
What industries do you serve with your IoT solutions?
We provide IoT solutions across a variety of industries, including healthcare, agriculture, energy, smart home automation, transportation, and industrial manufacturing. Our team tailors each solution to meet the specific challenges and goals of your sector.
What IoT development services do you offer?
We offer full-stack IoT development, including:
Hardware prototyping and firmware development
Sensor integration and embedded software
Mobile and web application interfaces
Backend architecture and cloud infrastructure
Data analytics and real-time dashboards
Secure device communication and over-the-air updates
Can you help us design custom IoT hardware or integrate with existing hardware?
Yes, our Salt Lake City, UT based engineering team has extensive experience in both creating custom IoT hardware and integrating new systems with existing hardware platforms and legacy systems. We ensure seamless interoperability.
What protocols and technologies do you use in IoT development?
We work with a wide range of communication protocols and technologies, including Bluetooth, Zigbee, LoRa, MQTT, Wi-Fi, and cellular (LTE/5G). Our solutions are built with security and scalability in mind.
How do you ensure security in your IoT solutions?
Security is a top priority. We implement industry best practices, including device authentication, end-to-end encryption, secure bootloaders, and regular firmware updates to safeguard your IoT ecosystem from vulnerabilities.
Do you offer cloud-based data storage and analytics?
Absolutely. We integrate cloud platforms like AWS IoT, Azure IoT Hub, or custom-built solutions to store, process, and visualize data. Our data dashboards and analytics tools help you derive actionable insights from your IoT network.
Can you build a mobile app or dashboard to control IoT devices?
Yes, we are a full service software development agency specializing in creating user-friendly mobile apps and dashboards that allow users to monitor and control IoT devices in real time. We support both iOS and Android platforms, as well as web-based dashboards.
What is your process for IoT product development?
Our process includes:
Strategy and Requirements Gathering
Prototyping and Proof of Concept
Hardware and Firmware Development
Application and Cloud Development
Testing and Quality Assurance
Deployment, Support & Maintenance
Website & Cloud Hosting FAQ
Can you host our servers or applications?
Yes. We deliver enterprise-grade hosting with high availability and scalability, compliant with HIPAA, FERPA and PCI standards, off-site backups, and disaster recovery protocols—designed to minimize downtime and protect data continuity.
What are typical SLAs and response times for support issues?
For critical issues, our managed services offer fast response and recovery, often resolving within hours. Support tickets are prioritized and tracked to ensure clear communication and timely solutions.
What types of hosting solutions does Mystic Media offer?
We offer a range of scalable hosting options including dedicated server hosting, cloud hosting (AWS, Azure, Google Cloud), VPS hosting, and hybrid solutions to suit the unique needs of each project.
Can you help set up and manage cloud environments like AWS, Azure or Google Cloud Platform?
Yes! Our team has extensive experience in configuring, deploying, and managing scalable cloud environments on AWS, Azure, Google Cloud, and other platforms. We ensure your infrastructure is secure, cost-effective, and performance-optimized.
What’s the difference between cloud hosting and dedicated server hosting?
Cloud hosting utilizes virtual servers and provides scalability, redundancy, and high availability. Dedicated server hosting gives you full control over a physical server and is ideal for high-traffic applications requiring full resource allocation.
Do you provide load balancing and failover solutions?
Absolutely. We design hosting infrastructures that include load balancing and automated failover to ensure high availability, minimize downtime, and evenly distribute traffic for optimal performance.
How secure is your hosting environment?
Security is a top priority. We implement enterprise-grade firewalls, DDoS protection, SSL certificates, encrypted backups, and regular security audits to protect your infrastructure and data.
Can you host high-traffic websites or applications?
Yes, we specialize in building hosting environments that scale dynamically based on demand. Our solutions are designed for performance, uptime, and seamless user experiences—even under heavy load.
Do you provide ongoing support and maintenance?
Yes, we offer 24/7 monitoring, updates, and technical support to ensure your servers and cloud environments run smoothly and efficiently. Our managed hosting services are tailored to your business needs.
Can you migrate my existing website or app to your hosting platform?
Definitely. Our team will handle the entire migration process—including data transfer, DNS updates, and system compatibility checks—with zero to minimal downtime.
What types of backups do you provide?
We offer automated, secure backup solutions including daily, weekly, and incremental backups. We ensure your data can be quickly restored in the event of loss or corruption.
Do you offer custom hosting solutions for unique business needs?
Yes. Every hosting setup we build is customized based on your application's architecture, user load, compliance requirements, and long-term growth plans.
Creative FAQ
Do you offer art, animation, and sound design services?
Yes. We provide complete asset creation including 2D/3D art, character design, animations, UI/UX, environment modeling, sound effects, and music composition. Our in-house and partner artists can deliver a distinctive visual and auditory identity for your game.
Could you assist in developing and executing a marketing strategy for my application?
Our experienced in-house marketing teams specialize in launching apps, websites, and technologies, ensuring seamless connections between your products and their target audiences. From graphic design to SEO and ASO expertise, to social media management and beyond, we offer comprehensive solutions to elevate your brand. Explore our Creative and Technology Marketing service pages to learn more.
Technology Marketing FAQ
Do you help with App Store and Google Play submissions?
Yes. We guide our clients through the entire app store submission process including compliance, metadata, screenshots, and ongoing support for updates or resubmissions.
Do you offer SEO optimization with your websites?
Yes. All our websites are built with SEO best practices including clean code, fast load times, mobile optimization, meta tags, and structured data. We also offer ongoing SEO packages.
Could you assist in developing and executing a marketing strategy for my application?
Our experienced in-house marketing teams specialize in launching apps, websites, and technologies, ensuring seamless connections between your products and their target audiences. From graphic design to SEO and ASO expertise, to social media management and beyond, we offer comprehensive solutions to elevate your brand. Explore our Creative and Technology Marketing service pages to learn more.
