Novva is Utah’s largest hyper-scale data center spanning over 1.5 million square feet. In addition to their Utah and Colorado Springs campus, Novva provides wholesale and multi-tenant data center services to local, national, and international clients.
Novva services enterprise B2B and B2C clients who entrust them with their vital infrastructure. Novva provides safe, effective, premium data center services, while servicing new requests and addressing technical issues.
Novva came to us looking for a
development partner to consult and create a customer support portal from the ground up. We serve as an extension of Novva’s existing in-house IT team, building a state-of-the-art support portal which manages all of Novva's core customer interactions. The platform uses an intuitive design to enable customers to monitor their information while securely facilitating communication with their support teams. In addition, it streamlines all internal employee communications.
Novva required more than a stock t
icket system to service their clients. Our team conducted a thorough needs analysis, speaking with key stakeholders and users to identify pain points. After developing the architecture for the custom portal, we followed Novva’s existing brand guide to design a UI consistent with Novva’s corporate branding and UX optimized for efficiency on mobile and desktop devices.
Now customers can log into the portal, monitor their infrastructure, and stay on top of any updates or issues in real-time. The platform also streamlines key business processes for Novva, removing internal friction points for employees and clients.
The Novva customer portal is a scalable solution that can be modified and built upon to easily allow for future updates, saving time and maximizing our client’s development budget.